Highland Cow Hippie Desk Mat Mouse Pad | 5To9Vibe

MADE-TO-ORDER PRODUCTS

All items offered on 5TO9VIBE are made to order. This means that once you place an order, each item is printed individually just for you to ensure the best possible quality.

SHIPPING RATES

The following shipping rates apply to all destinations:

• $5.99 for the first item
• $1.00 for each additional 1 items
• Free shipping on orders of 5 or more items

SHIPPING & PROCESSING TIME

We partner with reliable global carriers, including USPS, DHL, EMS, UPS, and other international shipping providers to deliver your order safely and efficiently.

Orders are processed on business days (Monday–Friday, Eastern Standard Time), excluding U.S. postal holidays, including:

• New Year’s Day
• Presidents’ Day
• Memorial Day
• Independence Day
• Labor Day
• Thanksgiving Day
• Christmas Day

Production Time

• 1–3 business days

This is the time required to prepare and produce your order. Production timelines may vary depending on order volume.

Shipping Time

Shipping time depends on the destination. While we work closely with our logistics partners to provide accurate estimates, delivery times are estimates only and are not guaranteed. Delays that occur after shipment are beyond our control.

If any unexpected delay occurs, we will notify you via email as soon as possible.

As stated in our Return & Refund Policy, customers may request a full refund if an order has not arrived within 60 days from the shipping date.

ESTIMATED SHIPPING TIMES BY DESTINATION

IMPORTANT NOTES

• Once your order is ready to ship, a tracking link will be sent to your email.
• Personalized or customized orders may require additional time for design adjustments, depending on the complexity of the request.

ORDER TRACKING

You will receive a shipping confirmation email containing a tracking link once your order has shipped. Please allow 2–5 business days for the carrier to scan your package into their system.

If tracking information is not immediately available, it simply means the carrier has not yet processed the shipment. Tracking updates will appear once the package is scanned.

If your order has passed the estimated delivery date, please contact us and we will assist you promptly.

INCORRECT ADDRESS

Please ensure that your shipping address and email address are entered correctly at checkout.

• If we detect missing or incorrect address information, we may contact you for clarification, which can delay shipment.
• 5TO9VIBE is not responsible for orders delivered to an incorrect address due to customer error.
• Orders returned due to incorrect addresses will not be returned to our warehouse and may be donated to charity.
• A re-shipping fee will be required to resend orders returned because of incorrect address information.
• If you contact the carrier directly to redirect or forward your package after it has left our warehouse, we are not responsible for any loss, damage, or delay.

Shipping notifications and updates will be sent to the email address provided at checkout. Please ensure your email is accurate and monitored regularly.

Customer satisfaction is our top priority, and we will always do our best to assist you.
If you have any questions, please contact us at cs@5to9vibe.com or via Live Chat.

Happy shopping with 5TO9VIBE!

DO YOU ACCEPT RETURNS?

Because all 5TO9VIBE products are made-to-order and printed on demand, we do not accept returns or exchanges for change-of-mind purchases.

That said, your satisfaction is very important to us. If your order arrives damaged, defective, or incorrect, we gladly accept returns and will provide either a refund or a replacement depending on the situation, in accordance with our Refund Policy.
As all of our products are made to order, we only support exchanges if the item does not fit or if you would like to exchange it for another product of equal or higher value. Customers are responsible for the shipping costs for exchanges or returns that are not caused by our error.
Returns can be made within a maximum of 30 days from the date of receiving the package. The product must remain in its original condition and must not be damaged due to use.

To assist with your return or replacement request, please contact our Customer Service team and provide clear photos and a video of the package being opened (unboxing video) showing the issue with the item.

BEFORE YOU PLACE YOUR ORDER

We want your order to be created exactly as you intended. While we understand that mistakes can happen, we encourage you to carefully review all order details before submitting your purchase and to double-check the confirmation email after your order is placed. Please pay close attention to spelling, names, sizes, and customization options.

If you have any questions regarding personalization or product details, you are welcome to contact us before placing your order at cs@5to9vibe.com or via Live Chat.

ORDER CHANGES & CANCELLATIONS

Orders may only be canceled or modified within six (6) hours of being placed. After this time, orders are automatically sent into production and can no longer be changed or canceled.